Refund Policy

We offer a full 14-day money-back guarantee on your first paid subscription period for any tier (Family Basic, Family Pro, Business Starter, Business Professional) and on the first purchase of any add-on (OBD, OCR, Offline access). If the Service does not meet your needs for any reason, contact us within 14 calendar days from the date of the first charge and we will issue a full refund.

The 14-day guarantee applies once per workspace per tier. It does not stack across multiple sign-ups for the same account or related accounts.

Subscriptions auto-renew at the end of each billing period (monthly or yearly) until you cancel. Renewal charges are not eligible for the 14-day money-back guarantee because you have already used the Service for at least one full billing cycle.

We do, however, review renewal refund requests in good faith if any of the following applies:

• You were unable to access the Service for an extended period due to a verified outage on our side.
• You were charged after a successful cancellation that we failed to record.
• The renewal was clearly accidental (for example, you were on the wrong workspace).

Send the request to [email protected] within 7 days of the renewal charge. We respond within 3 business days.

You can cancel at any time from Settings → Subscription → Plans in your account. Cancellation stops future renewals immediately; you keep access to paid features until the end of the period you have already paid for.

We do not pro-rate refunds for the remaining days of the current paid period when you cancel mid-cycle. Your data remains available on the FREE tier (subject to FREE tier limits) after the paid access ends.

When you downgrade to a lower paid tier or to FREE mid-cycle, your current paid period continues until its scheduled end date. The downgrade takes effect on the next billing cycle. We do not issue partial refunds for the unused portion of the higher tier.

If you downgrade as a result of a feature defect or outage that we confirm on our side, contact [email protected] and we will review a pro-rated credit or refund in good faith.

Add-ons (OBD, OCR, Offline access, and any future add-ons) follow the same 14-day money-back guarantee on first purchase, and the same renewal rules as paid tiers. If an add-on is disabled mid-cycle, access to that add-on's features remains until the end of the period you have already paid for, with no pro-rated refund.

If a renewal payment fails, we retry the charge up to four times over the following 14 days and notify you by email after each attempt. If all attempts fail, the subscription is downgraded to the FREE tier automatically. No refunds are owed in either direction for involuntary downgrades.

If you initiate a credit-card chargeback or payment-provider dispute instead of contacting us first, your workspace may be suspended pending resolution of the dispute. We will always try to resolve refund concerns directly with you — please email [email protected] before filing a chargeback.

The following are not refundable under this policy:

• Third-party services and devices that you purchase outside of Car Manager (for example, the physical OBD-II adapter sold by an external retailer).
• Custom-development, on-boarding, or consulting work delivered on a separate contract.
• Charges incurred more than 14 days before the refund request, except where Section 2 (Renewal charges) explicitly applies.
• Subscriptions cancelled because of a violation of our Terms of Service.

Send an email to [email protected] with the following information:

• The email address associated with your workspace.
• The transaction date and last four digits of the card or the payment-provider reference.
• A short description of why you are requesting the refund.

Approved refunds are issued to the original payment method within 5–10 business days. We may need additional information for fraud-prevention purposes before processing.

All amounts are listed and charged in US Dollars (USD) unless your payment provider converts the charge to your local currency at its own exchange rate. Refunds are issued in the same currency that was charged. Where applicable, refunds include any sales tax / VAT / GST that was collected at the time of the charge; conversion differences between the charge and refund FX rates are not reimbursable.

We may update this Refund Policy from time to time. Material changes will be announced at least 14 days in advance via email and an in-product notification, and the "Last updated" date above will be revised. Changes apply only to subscriptions and add-ons purchased after the new effective date.

For all refund-related questions:

Email: [email protected]

Operator: Sergii Solonyna, private entrepreneur (FOP) registered in Ukraine.